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Service Coordinator

Job description

Job title Service Coordinator
Department Service Engineering Department
Reports to Service Manager
Salary £24,000–£27,000 dependent on experience/bonus
Job location Edincare office (Hemel Hempstead)

Job summary

As the Service Coordinator, reporting to the Service Manager, you will have an opportunity to develop your skillset including customer service and sales within an established engineering business environment.

Main duties and essential responsibilities

  • Reviewing post sales reports and identifying end user clients suitable for communication to sell service contracts
  • Working with the Senior Service Coordinator to produce client invoices and issue new service contracts raised
  • Managing the planning, scheduling, allocation and communication of work duties for our Service Engineers;
  • Communication with the Service Engineers to notify them of their job allocation and acting as point of contact for the Engineers when they are working on site;
  • Raise and send purchase orders to buy stock as required;
  • Preparation and dispatch to clients of Installation and Operating Guidelines;
  • Maintain management system records for coordination of sales of service maintenance contracts;
  • Filing and organisation of Service Department emails, quotes, and engineers photos, engineer’s documents, scanning paperwork when required;
  • Drafting, sending, checking and chasing of Commissioning Checklists, and Risk Assessment and Methods Statements;
  • Reactive support for clients as and when required, including handling client complaints;
  • Taking client payments as and when required;
  • Opening company accounts for clients and sending client letters confirming their new account details;
  • Assist in the preparation of data for management reports;
  • Liaise with production/warehouse staff regarding preparation of products prior to installation on site;
  • Occasional visits to client sites;
  • Occasional transport of stock in company vehicle, as and when required and which may require lifting of heavy items;
  • Participation in the company on call rota at weekends, roughly one in six.

Knowledge and skills required

If you are currently in a ‘client facing’ role or are currently working as a service administrator role, this is the ideal next step in your career.

Essential skills and competencies of the Service Coordinator:

  • Scheduling/Planning
  • Competent business administration skills;
  • Ability to collate and comprehend technical and product information
  • Computer literate; thorough working knowledge of MS Office, with use of database systems a strong advantage;
  • Competent business administration skills;
  • Educated to a high standard;
  • Excellent communication skills (written and verbal);
  • Strong interpersonal skills.

Desired skills and competencies of the Service Coordinator

  • Experience in the pumped drainage industry or related service industry;
  • Ability to work under pressure;
  • Mature outlook;
  • Flexible approach;
  • Trustworthy, honest and have integrity;
  • Enjoy working with people of all age groups and backgrounds.

About Edincare

Edincare has been established for over 20 years specialising in the manufacture, project design, sale, commission, service and repair of pumped drainage solutions. Over the last few years our business has been expanding rapidly due to new contracts and will be continuing expansion in coming years.

From our headquarters in Hemel Hempstead in Hertfordshire, we offer nationwide coverage for the supply and maintenance of our products.

How to apply

Please complete the form below and attach your CV.