Emergency Call Outs

Emergency Call Outs – Support 24 hours a day, 7 days a week, Nationwide

We offer support 24 hours a day, 7 days a week, nationwide to help you with any pump system emergency. With our own fleet of vehicles and in-house drainage services throughout the UK, we can respond to emergency call outs quickly.

Our Service Team will be your main point of contact, guiding you through from initial call through to our arrival on site. We will provide a fixed price quote upfront, which includes all labour and travel costs, so you know exactly what you’re paying in advance. Our Service Coordinators will keep you updated on the progress all the way through, and we only ever use genuine manufacturer’s parts, ensuring that even in an emergency, your pumping station adheres to all industry regulations.

All service vehicles are fully equipped will a wide range of spare parts. We aim to make a first time fix with 97% of all emergency call outs being fully repaired on our initial site attendance. Should additional parts be required, our main stores located in Hemel Hempstead, Hertfordshire are stocked with a large range of submersible pumps, level controls, control panels etc. ensuring a rapid response to all emergency works.

Our Engineers are fully trained in all aspects of working with pumped drainage systems, as well as being specifically trained in the use of gas detection equipment, confined space entry procedures and all relevant health and safety legislation.

Edincare Pumps are registered with British Safety Council, Constructionline, Safe Contractor, CHAS, ISO, Basement Waterproofing Association, PCA, FORS & NICEIC demonstrating our commitment to Health and Safety and our quality of workmanship.

Call us today on 01442 211554 or email aftersales@edincare.com for further information.