Privacy Policy

This privacy policy sets out how Edincare Pumps uses and protects any information that you give Edincare Pumps when you use this website.

Edincare Pumps is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Edincare Pumps may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/1/2017.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Credit Card Security

We treat your credit and debit card security as our priority. We want you to have a great safe and secure shopping experience with Edincare Pumped Drainage Systems. Our payment section uses 128-bit encryption, which is the highest security level. Your personal details are entered directly onto our payment processing companies’ 128-bit encrypted pages. Your credit and debit card details are not held on our system at all.

In the interests of preventing fraudulent use of credit, debit and charge cards, Edincare Pumps will validate the names, addresses, and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Edincare Pumps website you consent to such checks being made. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998.

Customer Service, Edincare Pumped Drainage Systems, Unit 8 Heron Business Park, Hemel Hempstead, Hertfordshire, HP2 7FW


How we use cookies

What is a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

Cookie categories

Strictly necessary cookies

  • These cookies enable services you have specifically asked for.

Performance cookies

  • These cookies collect anonymous information on the pages visited.

Functionality cookies

  • These cookies remember choices you make to improve your experience.

Targeting cookies or advertising cookies

  • These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

What information will Edincare collect about me?

  • Information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit and page views). We collect this information in a way that does not identify anyone.
  • Information you provide by filling in forms on our website, such as when you register to receive information.

How will Edincare use the information collected about me?

We require this information to understand your needs and provide you with a better service, for example:

  • To improve the content and design of the website,
  • To contact you about a request/enquiry you have made with us,
  • To provide you with information you may have requested, for example a newsletter.

By sending us your details you consent and accept that it may be necessary for us to forward these details within our organisation electronically or in other formats.

Edincare will never share your information with other organisations for marketing, market research or commercial purposes.

Cookies used on Edincare website

Cookie Name Purpose Expiry
woocommerce_cart_hash It contains information about the cart At end of session
woocommerce_items_in_cart It contains information about the cart At end of session
wp_woocommerce_session_[hash] It contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within this cookie. 2 days
wordpress_[hash] Cookie to store your authentication 2 weeks
wordpress_logged_in_[hash] It indicates when you are logged in, and who you are, for most interface use. 2 weeks
_ga This cookie enables the function of Google Analytics software. This software helps us collect and analyse visitor information such as visitor numbers, pages visited, browsers used and response to marketing activity. This helps us improve the website and its performance.The data stored by this cookie does not identify people or collect any personal data. 2 years
_gads This cookie enables the function of Google Analytics software. This software helps us collect and analyse visitor information such as visitor numbers, pages visited, browsers used and response to marketing activity. This helps us improve the website and its performance.The data stored by this cookie does not identify people or collect any personal data. 2 years
_gid This cookie enables the function of Google Analytics software. This software helps us collect and analyse visitor information such as visitor numbers, pages visited, browsers used and response to marketing activity. This helps us improve the website and its performance.The data stored by this cookie does not identify people or collect any personal data. 24 hours
_gat This cookie enables the function of Google Analytics software. This software helps us collect and analyse visitor information such as visitor numbers, pages visited, browsers used and response to marketing activity. This helps us improve the website and its performance.The data stored by this cookie does not identify people or collect any personal data. 1 minute
wplc_name Live Chat cookie: It contains the name entered in the name input field At end of session
wplc_email Live Chat cookie: It contains the email entered in the email input field At end of session
wplc_had_chat Live Chat cookie: It contains if a chat has been initiated At end of session
wplc_cid Live Chat cookie: It stores the chat ID 1 day
wplc_hide Live Chat cookie: It hides the chat 1 day
wplc_minimize Live Chat cookie: It minimizes the chat 1 day
wplc_chat_status Live Chat cookie: It keeps track of current status of the chat 1 day

How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the ‘Help’ option in your browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS.

Useful links

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

Microsoft Cookies guide

All About Cookies

The Internet Advertising Bureau (IAB) UK has provided the following website to give information specifically about privacy issues around Internet advertising:

youronlinechoices.co.uk/uk

For further legal information about privacy issues, you may find these links useful:

Data Protection Act 1998

The Information Commissioner’s Office

If you would like to contact us about cookies please email us at info@edincare.com


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@edincare.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Edincare Pumps, Unit 8 Heron Business Park, Eastman Way, Hemel Hempstead, HP2 7FW

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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