We were asked to include a rainwater harvester not supplied by ourselves onto an existing service agreement. The rainwater harvester was only brought to our attention after it failed and had switched over to mains water top up. No maintenance had been carried out for some time. In order to provide ongoing support for this system we needed to identify its design, pumps, filter type and controls.
• A full site survey was carried out prior to commencing the job.
• The equipment was identified, and subsequently, we discovered there was an additional overflow pump in the underground chamber which fortunately had not failed.
• A replacement supply pump was quoted.
• All the details were reported to the office, and now all the equipment is listed on our service agreement for its regular maintenance.
• Regular maintenance of the rainwater harvester allows qualified people to assess the condition of the equipment.
• A large public sector building being forced to run their toilets off mains water for any period of time would lead to an increased water bill.
• Now we are aware of the systems existence, we will monitor and service this system in line with the two pumping stations we already service on this site.
STEPPING IN TO HELP
We are often asked by existing customers to service equipment which we did not install and have not previously maintained.
Sometimes the customer simply does not know the equipment exists, because it is hidden underground. Or, they do not know we can service this type of equipment.