Emergency Call-Outs

Emergency Call-Outs

In the event of a system failure we understand the need for urgency. All emergency call-outs are treated as a priority and we aim to provide a rapid response. With nationwide coverage and service vehicles located throughout the United Kingdom we aim to attend site within 24 hours from initial receipt of your call.

Our service coordinators will identify where possible, your specific equipment and our engineers will aim to attend site with any spare parts, which may be required. In the unlikely event that the repairs cannot be made on the initial visit, we are able to provide temporary replacements while the relevant parts are ordered / repaired from our service centre. Should more complex repairs be required these are undertaken at our service centre by our fully trained service engineers using only genuine manufacturer’s parts.

Throughout all repairs your service coordinator will keep you informed of the ongoing progress with regular updates.